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Welcome to our Royal FAQ Chamber, where we address common queries and provide elegant solutions. Delve into our curated collection of frequently asked questions to find regal guidance and enlightenment. If your inquiry remains unanswered, our esteemed support team is at your service. Simply connect with us through the provided channels of communication and experience the royal treatment you deserve. Join us on this journey as we anticipate and cater to your every need with grace and distinction.
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Frequently Asked Questions
ORDER
Yes, we offer international shipping to the USA, Canada, Germany, Austria, and Switzerland with covered shipping costs.
You can expect your orders to arrive within one week, with a maximum delivery time of 15 days.
Our watches are crafted with premium quality titanium bracelets and sapphire glass for your watch case. Additionally, we offer 18k gold plated titanium options that are long-lasting and emit a premium quality feel.
SHIPPING
For our valued customers in the mentioned countries, we are pleased to provide free shipping on all orders.
Yes! Once your order has been shipped, we will provide you with a tracking number so you can monitor the progress of your delivery.
We do our best to ensure that your order arrives safely and on time, but we cannot be held responsible for lost or damaged packages. If your order is lost or damaged in transit, please contact us as soon as possible so we can assist you in filing a claim with the shipping carrier.
PAYMENT OPTIONS AND SECURITY
Yes! Your Payment - Our Protection! ROYALTY operates on premium platform with one of the most secure payment processors available. Our platform uses 128-bit SSL encryption technology to protect our customers' information during checkout.
You can opt for fast checkout through Apple Pay, GPay, or PayPal, allowing you to complete your purchase with just a few clicks. In addition, we gladly accept Visa and MasterCard, providing you with flexibility in payment options.
Currently, we do not offer payment installment options. However, as our company grows, we are actively seeking ways to expand our payment options and may consider offering installment plans in the future. Stay tuned for updates and thank you for your understanding!
REFUNDS & RETURNS
Yes, we have a 30-days money back policy in place. Please see our refund policy here.
In case of refund, you will be refunded on your original payment method within 3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
In certain situations, a return may not be required. Therefore, we kindly advise you to liaise with our dedicated team to have your specific circumstances assessed and determine the appropriate course of action.
OTHER
You can contact us through our contact page! We will be happy to assist you.
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